FAQ

Orders are processed quickly. If you need to modify or cancel an order, contact us immediately. We will do our best to accommodate your request, but cannot guarantee changes once an order has entered the fulfillment process.

Once your order ships, you will receive an email with a tracking number. You can also view tracking information in your account under Order History.

Standard shipping takes 3-7 business days. Express shipping takes 1-3 business days. Processing time is 1-2 business days before shipping.

We periodically offer free shipping promotions. Check our homepage or subscribe to our newsletter for current offers.

We primarily serve South Africa. International shipping may be available on request. Please contact us before placing an international order.

Yes. Hobbyworks is an authorized retailer of HobbyMio and DISPIAE products. All items are sourced through official distribution channels.

We recommend starting with a beginner tool set, such as the HobbyMio Portable Tool Kit (HM-TS1), and expanding your collection as you grow. Feel free to contact us for personalized recommendations.

The HM-01 is a compact portable compressor with a 750mAh battery. The HM-02 Pro is a more powerful desktop compressor with a 1000mAh battery and automatic start/stop functionality. Both are excellent for hobby airbrushing.

Lower grits (400-600) are for rough shaping and removing material. Medium grits (800-1000) are for smoothing and preparing surfaces. Higher grits (1200-1500+) are for fine finishing. Many builders progress through multiple grits for the best result.

We accept returns within 14 days of delivery for unused, unopened items in original packaging. See our Refund Policy for full details.

For hygiene and quality reasons, opened paints, thinners, markers, and used consumables cannot be returned. Please choose carefully.

Refunds are processed within 5-10 business days after we receive and inspect your returned item. The time for the refund to appear in your account depends on your bank or payment provider.

No, you can check out as a guest. However, creating an account allows you to track orders, save your details for faster checkout, and view your order history.

Click “Lost your password?” on the login page and follow the instructions sent to your email.

You can reach us through the contact form on our website. We aim to respond within 1-2 business days.

We primarily operate online. Local collection may be available by appointment. Contact us to arrange.